Lozier Warranty Coverage
As an Authorized Lozier Dealer, we help our customers navigate Lozier's product warranty. If you bought your Lozier shelving through GondolaFixtures.com or one of our sister companies (RxShelving.com, Surplus Equipment Company), we handle the warranty claim with Lozier directly, so you only have to make one phone call.
Coverage summary
| Product line | Warranty duration | Starts | Who's covered |
|---|---|---|---|
| All standard Lozier shelving (uprites, decks, shelves, rails, back panels, base brackets, accessories) | 1 year | From date of delivery | Original purchaser only |
| Quick Connect LED lighting | 5 years | From date of delivery | Original purchaser only |
What Lozier covers
Lozier warrants that their products are free from defects in material and workmanship when used in a climate-controlled retail environment under normal conditions. If a component fails because it was built or manufactured defectively, Lozier's remedy is to repair or replace the defective part at their plant.
What voids the warranty
Lozier's warranty does not cover failures caused by:
- Misuse, overload beyond published load capacities, or installation outside the manufacturer's documented procedures
- Modifications or repairs made without Lozier's written consent
- Improper storage, shipping damage after delivery, or exposure to high humidity or corrosive environments
- Use outside climate-controlled retail environments
- Issues not reported promptly after discovery
Load capacity references: see our shelf load capacity guide.
How to file a warranty claim
If you purchased from GondolaFixtures.com or a sister company
Call us at (800) 934-6798 or email dan@gondolafixtures.com. We will gather the information Lozier needs (order number, photos, failure description), file the claim with Lozier on your behalf, and coordinate the return of the defective part plus delivery of the replacement.
Most warranty issues are resolved within 2 to 3 weeks of a complete claim submission.
If you purchased elsewhere
Contact the dealer you bought from, or file directly with Lozier via the authoritative Terms & Conditions of Sale link below.
Factory-direct order note
Lozier products are built to order at the factory. Finished products shipped on your order are not returnable except through this warranty process. If you need to make a change before your order ships, contact us as early as possible.
Authoritative source
The full Lozier warranty terms are published by Lozier Corporation at lozier.com/terms-conditions-sale/. This page summarizes the warranty for our customers' convenience; in any conflict between this summary and Lozier's published terms, Lozier's terms govern.
FAQ
Does the warranty transfer if I sell my store?
No. Lozier's warranty is to the original purchaser only.
What if the damage happened during delivery, not from a defect?
Shipping damage is handled separately from warranty. Note the damage on the delivery receipt, photograph it before unloading, and contact us within 48 hours. Freight claims have their own process and timeline.
My Quick Connect LED strip stopped working after year 3. Is that covered?
Yes. Quick Connect LED lighting carries a 5-year warranty from Lozier, longer than the general product warranty. Call us.
How long does a warranty replacement take?
Typical turnaround is 2 to 3 weeks from complete claim submission. Lozier manufactures replacement parts to order, so lead time depends on the part.
Ready to file a claim?
Call (800) 934-6798 or email dan@gondolafixtures.com. Have your GondolaFixtures.com order number ready.